COVID-19: Frequently Asked Questions (FAQs) - Current Students

• Apart from info@apu.edu.my, where can the students refer to, if they have any further queries?

If they require any urgent assistance, students may reach out to us at:

• E-mail: covid-response@staffemail.apu.edu.my
• Microsoft Teams: https://bit.ly/3d3UoQb
• Emergency Hotline: +6 017-379 1700 (7am - 7pm) | +6 017-2381300 (7pm - 7am)
• International Students' Arrival & SOP: arrivals-control@apu.edu.my​

• Is there a case of COVID-19 in APU / APIIT?

No. We do not have any COVID-19 cases.

• What should I do if I am not feeling well? 

Don't panic! Reach out to Oceana Clinic @ APU or your nearest private clinic / hospital for early treatment - it might just be a common cold or flu.

If you in need of urgent assistance, reach out to us via our Emergency Hotlines or contact covid-response@staffemail.apu.edu.my.
 

Please click here to view the guidelines.

• My family is facing financial difficulties due to Covid-19, can I request for a discount considering my situation?

You may apply for the APU COVID-19 Hardship Fund which is available through this link: http://www.apu.edu.my/apu-covid-19-hardship-fund

• The whole country of Malaysia is under MCO/CMCO/RMCO. What does this mean?

We are currently under the Recovery Movement Control Order (RMCO) until 31st December 2020. Majority of the economic activities such as food & beverages, retail, entertainment have resumed in Malaysia. You are advised to adhere to social dis

Our face-to-face classes have resumed by batches on-campus, by adhering to the Standard Operating Procedures (SOPs) by the Ministry of Higher Education (MOHE). Please click here to view the SOPs: http://www.apu.edu.my/sites/default/files/apu_health_safety_guidelines_v2_0.pdf

• Is this a lock-down? Where can I get my daily essentials? Can I still order delivery for food?

No. Daily essential, food and beverages, retails and other industries have resumed operations under the RMCO. However, you are advised to adhere to social distancing and other Standard Operating Procedures (SOP) that are in place.

• Can I visit my friend who is living in Cheras / other areas of Klang Valley when the Movement Control Order is in place?

Under the RMCO, you are still advised to stay at home and avoid crowded locations. You are also advised to adhere to social distancing and other Standard Operating Procedures (SOP) that are in place.

• My family/friends would like to come and visit me. Can I bring them around for sightseeing?

No. Kindly avoid non-essential travelling especially for social gathering or meeting up with friends / family. Inter-state travel has been prohibited under the Restriction of Movement Order. Although travelling within Klang Valley is not restricted, but there may be police checkpoints during this period of enforcement, and you may be questioned on the purpose of travel. You are advised to stay at home during the Movement Control Order and only travel minimally for basic necessities. Please also avoid crowded locations.

• What measures are in place for safety of our children’s if they are staying in KL?

The Malaysian Government has just declared that the entire Malaysia will be on Movement Control order starting from Wednesday, 18th March to Tuesday, 9th June 2020 to deal with the COVID-19 situation. Hence, under this directive, APU & APIIT will be closed during this period. However, the supermarkets, grocery stores and stores selling basic necessities will be operational during this time. This is not a lock down, but Movement Control order.

It may be good for you to be with your family, as you will be cared for more. However, when you plan for your return to Malaysia, pleasse note that all international inbound visitors will not be able to enter Malaysia from 18th March to 9th June 2020.

Students staying in off-campus accommodation will continue to receive essential support & assistance. Our cafeteria and convenience store will be operating as normal at APU campus.

In APIIT & APU, fully comprehensive sanitization activities are taking place and we are taking precautionary measures at our best level to prevent any occurrences of the COVID-19 infection on our campuses. Face masks & hand sanitizers are available at both APU & APIIT campuses. Students are also provided with regular health advisories to remind them to avoid mass gatherings, outdoor activities and to maintain strong personal hygiene at all times.

• What is the advice for students staying in APU accommodations?

Under the Movement Control Order, non-essential services and businesses will be closed from 18th March 2020 to 9th June 2020. For all students who are currently still in APU accommodations, our wardens and accommodation services staff will still be on-duty. You are advised to stay in your accommodation units at all times, and do not participate in any social activities, including religious activities. The supermarkets, grocery stores and stores selling basic necessities will still be operational during this time.

It may be good for you to be with your family, as you will be cared for more. However, when you plan for your return to Malaysia, pleasse note that all international inbound visitors will not be able to enter Malaysia from 18th March to 9th June 2020.

Students staying in APU on-campus & off-campus accommodation will continue to receive essential support & assistance. Our cafeteria and convenience store will be operating as normal at APU campus.

As per our previous health advisories, we advise all students on the below:

1. Practice strong personal hygiene by washing your hands and sanitizing them regularly.
2. Avoid unnecessary personal contact with other persons - we suggest placing your hand to your chest as an alternative to customary forms of greetings such as handshakes and hugging.
3. Avoid attending any mass events.
4. Should you display any symptoms commonly identified with COVID-19, please seek immediate medical attention.

• What happens if there is a case of COVID-19 at APU?

We already have an Emergency Response Team & procedures to handle such a situation. This has been in place for COVID-19 since end of Jan 2020. We continue to practice strict sanitization procedures across the campus facilities to contain infection and to ensure that our student & staff community are adequately protected.

• Is the class suspended / university closed due to a positive COVID-19 case at APU among students / staff?

No. This is a directive by the Malaysian Government. The entire Malaysia will be on Movement Control order starting from Wednesday, 18th March to Tuesday, 9th June 2020. All non-essential businesses and services, including private universities are required to be closed during this period.

• When will the suspension of the face-to-face classes end?

The  face-to-dace classes, lectures & tutorials at APU will be suspended until 9th June 2020, in line with the Movement Control Order. Digital Learning will take place from 23rd March 2020.

• How will Digital Learning be conducted? Which applications will be used?

We are using Microsoft Teams for Digital Learning. Course modules will be rolled out in phases beginning Monday, 23rd March 2020.

Please click here to view the guidelines.

• How should I setup my devices to be able to use Digital Learning?

Please click here to view the guidelines.

• I prefer not to attend the Digital Learning activities. Since I'm living nearby, can I come to campus to attend classes?

No. The Malaysian Government has just declared that the entire Malaysia will be on Movement Control order starting from Wednesday, 18th March to Tuesday, 9th June 2020 to deal with the COVID-19 situation. There will be no face-to-face classes, lecturer and tutorials taking place in APU and APIIT. In line with the directive, APU & APIIT will be closed when the Restriction is in place.

• I am in my home country, which is currently X hours behind Malaysian time. How do I attend the Digital Learning session?

Classes will be carried out as per Malaysian time zone (GMT +8). You are required to attend the sessions based on the above time zone and in line with your timetable. If you are unable to login during Malaysian time, you may also view the Stream as a recording which your module Lecturer will upload in due course in your Microsoft Teams Group or inside y our Class folder in Moodle. You can also consult your lecturer via Teams on any lesson clarifications.

Please click here to view the guidelines on Digital Learning.

• I am starting my Level 3, Semester 2 on 30th March 2020. Will I also attend Digital Learning?

Due to the Movement Control Order which is in plact until 9th June 2020, no face-to-face classes will take place. Your classes will be conducted via our Digital Learning platforms.

Please click here to view the guidelines on Digital Learning.

• I am a part-time Masters student. Will my classes also be conducted on the Digital Learning platform?

Yes.

Please click here to view the guidelines on Digital Learning.

• I have outstanding fees. Will I still be able to login to APSpace?

It is advisable for you to clear your outstanding fees to ensure you have uninterrupted access to all learning materials without any issues. You can arrange for Telegraphic Transfer or online payment to the bank account below:

A/C Name: ASIA PACIFIC UNIVERSITY SDN BHD
Bank: MALAYAN BANKING BERHAD

Address:
Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD:     714413000532 (If paying in USD)
Account No in RM:      514413-500658 (If paying in RM)
Swift Code:      MBBEMYKL

Please send us the scanned copy for your transfer details for verification at bursary@apu.edu.my.

• I am facing some issues with my APSpace and Digital Learning. Who should I contact?

You may contact our Virtual Help Centre at 03-8992 5050 (Mondays to Fridays, 8:00am to 9:30pm) or e-mail assist@apu.edu.my.

• What if my internet connection is slow, how do I access to Digital Learning?

If the internet connection is slow or intermittent, please do communicate directly with your lecturer. All lesson materials are available on Moodle. The lecturer can be consulted on any lesson clarifications.

• How would my attendance be taken if I did not login using Malaysian time?

Your attendance for the Class may be taken after the Stream via Moodle when you open the Class Folder and watch the Stream.

• I was online during the lecture / tutorial, but my lecturer had marked my as absent. What should I do?

Please communicate with your lecturer on this via e-mail / Microsoft Teams. To help you with attendance, it would be good to engage during the online session by posting on the chat box.

• I'm taking 6 modules this semester, should I wait for the lecturers to contact me?

Always check if there are any communications on Moodle and Microsoft Teams. It is essential that you reach out to your lecturers if you are not added onto any platforms. Reaching them by e-mail or on Microsoft Teams would be sufficient in finding out where communications are currently taking place.

• Is this Digital Learning a temporary measure during this period only? What if the Movement Control period is over and APU had resumed face-to-face learning and I am still in overseas and not able to travel out. Will this Digital Learning continue for us?

The Online Remote or Digital Learning is a temporary mode of delivery during this period. If you are unable to return to APU, the lecturer will still continue to upload all teaching materials on to Moodle and you may consult your lecturer on any lesson clarifications. The Digital Learning will continue until the face-to-face starts when most international students return to Malaysia.

• At the end of the Semester, how would the Exam be conducted? Through online?

To date, all exams within the Movement Control period have been postponed to a later date and you will be advised accordingly. Any future exams not in this period will be confirmed to you normally 2-4 weeks before the actual scheduled exam date.

• If I am having classes through Digital Learning, what will happen to my class test and exams?

For existing cohorts that has started remote teaching and learning, all assessments (final exam, class test, quiz) will be conducted ONLINE.

This is applicable for those having final exam in June and July as well.

• How do we do our group assignment since my classmates are not with me?

You are encouraged to carry out the discussions via Microsoft Teams and to refer to your lecturers on how to complete the group assignment.

• How do I know the date of commencement of the next intake/semester as it might affect my decision to opt out?

Based on the e-mail that you’ve received, please refer to the Opt-Out Form for guidance for your specific intake, in terms of which intake you may be able to join assuming we can continue with physical classes on campus by that time. The tentative commencement date for your next Semester will be displayed in the form for your confirmation. If your intake code is not listed, it would mean that the Opt-Out option is not available.

Meanwhile, if you need information pertaining to the dates for intake level or programme, you may refer to http://www.apu.edu.my/study-apu/intake-calendar.

• I am a student under sponsorship by the sponsorship body (Embassy, etc). Would it affect my sponsorship?

We would advise you to check with your sponsorship body. You need to obtain the consent of your sponsor/parent to opt-out of Online Learning which will delay your studies.

• I am under APU merit scholarship award. Is there any impact to the Scholarship if I were to opt out from Digital Learning?

It will not affect your APU Merit Scholarship Award.

• I am a student under PTPTN loan. Would it affect my PTPTN loan?

Students on PTPTN loans are bound by the terms of their Loan Agreements that do not allow deferment of their studies. Any variations to your study programme may impact on the status of your PTPTN Loan. As such, until such time that we receive further guidance from PTPTN, you are advised not to Opt-Out of Online Learning at this time.

• Do I have to pay the deferment fee or any additional fee for opting out from the current semester?

You do not have to pay the deferment fee. However, if you do not re-join the next available semester intake without any good/reasonable reason(s) and wish to further defer your semester, there could be a deferment fee of RM200.00 to be imposed by the University based on the normal Fee Policy. Please note that further deferment may affect your date of completion of the programme.

• If I have opted out from the current semester, what will happen to my current semester tuition fee which I had paid?

Your current tuition fee will be carried forward to the next semester intake. You do not need to pay again the semester fee for the next semester intake. However, if you do not re-join the next available semester intake without any good/reasonable reason(s) and wish to further defer your semester, there could be a deferment fee of RM 200 to be imposed by the University based on the normal Fee Policy. Please note that further deferment may affect your completion duration of the programme.

• I am halfway through my current semester. If I wish to opt out, do I have the option to join halfway into the next semester intake or do I have to join from the beginning of the next semester intake?

You must join from the beginning of the next available semester intake.

• If I wish to opt-out now, do I have to redo the in-course (assignments &, etc) for the current semester which I have completed?

Yes, you will need to do a new set of assessments in the next semester/intake. The current in-course assignment grades cannot be carried forward to the next available semester intake.

• If I wish to opt-out now, what will happen to my Staffordshire University dual degree / 3+0 UK Degree? 

The intake which has been offered to you as an option will still be offered with the Dual Award / 3+0 UK Degree. However, if you do not join the next opt-out intake and wish to further defer your semester, there may be no Dual award / UK Degree award available. Please write to us if in doubt at optout-admin@apu.edu.my on your programme and option available.

• I am supposed to graduate by 2023 with a Dual Degree Award. If I choose to opt-out, this will delay my graduation. Am I still eligible for the Dual Degree Award?

The intake which has been offered to you as an option will still be offered with the Dual Award. However, if you do not join the next opt-out intake and wish to further defer your semester, there may be no Dual award available. Please write to us if in doubt at optout-admin@apu.edu.my on your programme and option available.

• Will I be getting the same lecturers if I opt out now?

We have several lecturers teaching the same module and they may or may not be assigned to teach the next opt-out intake.

• I am staying in APU Accommodations. If I decided to opt-out, what about the rental? Do I have to continue the payment?

The rental for accommodation remains the same, however, you have an option to check-out without giving notice during the MCO, and the room can be allocated to others on the waiting list.

• When can we start face-to-face classes, if I decided not to opt-out?

The rental for accommodation remains the same, however, you have an option to check-out without giving notice during the MCO, and the room can be allocated to others on the waiting list.

• If I decided to opt-out but my classmates choose to continue with Online Learning, will we still be in the same intake?

No, you will be in a different intake. Your classmates will continue with Online Learning if they did not opt-out. 

• What if I choose to continue with Online Learning but most of my classmates choose to Opt-Out. Will my intake be cancelled?

No, your intake will remain as it is and you will continue with Online Learning. 

• If I choose to Opt-Out, what is the impact to my Student Visa? Will I face any issues during the visa renewal?

At this stage, we are unable to confirm the impact of your Student Visa status (for international students), as we have not received advice from the authorities in this regard. We will work with the authorities to try to resolve this and we hope there will be flexibilities given due to this pandemic.

Please be reminded that your Student Visa renewal approval is subject to your attendance of 80% and CGPA 2.0 and above.

• As an international student, can I still travel back to my home country during the Movement Control Order in Malaysia?

Yes, you can still travel back to your home country.

• What advice do you have for travelling students? Should we postpone our travel plans or still return to Malaysia?

Under the Movement Control Order, all international inbound visitors will not be allowed to enter Malaysia. To facilitate the return of our international students after the 31st of March, normal operations will only commence on 6th of April at the earliest. Should the COVID-19 situation not normalise by then, this date may be further revised.

Kindly postpone your travel plans to arrive after 15th June 2020. We are still continuously monitoring the situation and shall update you accordingly of any changes to the directives issued by the Malaysian government.

• What advice do you have for international students who are now in KL? Should we travel back and for how long?

It is better for you return to your families where you will be cared more.

However, you may still remain in Malaysia at your accommodation. The supermarkets, grocery stores and stores selling basic necessities will be operational during this time. This is not a lock down, but Movement Control order. Students staying in APU on-campus & off-campus accommodation will continue to receive essential support & assistance. Our cafeteria and convenience store will be operating as normal at APU campus.

Normal operations will only commence on 6th of April at the earliest. Should the COVID-19 situation not normalise by then, this date may be further revised.

• Is it safe to stay in Malaysia or should I ask my child to return?

It is better for your child return to your families where they will be cared more.

However, they may still remain in Malaysia at their accommodation. The supermarkets, grocery stores and stores selling basic necessities will be operational during this time. This is not a lock down, but Movement Control order. Students staying in APU on-campus & off-campus accommodation will continue to receive essential support & assistance. Our cafeteria and convenience store will be operating as normal at APU campus.

Normal operations will only commence on 6th of April at the earliest. Should the COVID-19 situation not normalise by then, this date may be further revised.

• What advice do you have for Malaysians who are now in KL? Should we travel back and for how long?

In line with the Movement Control Order, inter-state travel is currently restricted.

Please remain in KL at your accommodation. The supermarkets, grocery stores and stores selling basic necessities will be operational during this time. This is not a lock down, but Movement Control order. Students staying in APU on-campus & off-campus accommodation will continue to receive essential support & assistance. Our cafeteria and convenience store will be operating as normal at APU campus.

• Will the semester duration still remain the same? Is it going to be extended for 1 more week due to the suspension of classes?

The semester will not need to be extended as there is sufficient buffer within the semester to enable lecturers to catch up.

• I've returned to my home country. My parents don't want me to travel to Malaysia due to safety concerns. I can attend online classes but I'm concerned of my exams. Can I do the exams in my home country and avoid travelling to Malaysia?

Should the situation arise where students are prevented from returning in time for your final examination, we may consider allowing students to sit for the next examination as a first attempt without penalty or payment. This and other options will be examined when the situation becomes more definite.

• What about the scheduled FYP presentation in next few weeks? Will it be proceeded as usual or will be delayed?

All teaching & learning activities will be suspended until 9th June 2020. Presentations will be postponed. Your lecturers may opt for online presentation as part of Digital Learning. Please refer to your lecturers for detailed arrangements.

• Will the exams continue or it will be postponed?

In line with the latest Movement Control Order imposed from 18th March 2020 to 9th June 2020, all examinations scheduled from 18th March to 4th April 2020 will be re-scheduled. We will keep all candidates informed on the new dates of exams via your APSpace and e-mail.

• My assignment / FYP submission due dates are on this week / next week / next 2 weeks. What should I do?

Your submission due dates will be postponed. Based on the advise by your Lecturer / Supervisor, you may submit your Assignment/Final year Project through online submission: Moodle/Microsoft Teams/Email. Please liaise with your lecturer / supervisor on the submission.

• I am worried about the current situation in Malaysia. Can I defer my intake / semester and complete my programme on a later date?

You have an option to defer to next intake. However, if you are under the Dual Award programme, it may affect your eligibility for the Staffordshire University degree due to the extended time in completion of the programme. If you are an International student, you may need to renew your visa due to extended duration of the programme. We will support your visa renewal application, however you need prepare supporting evidence – the success of the renewal will still be subjected to the approval by Educational Malaysia Global Services (EMGS).

Please email to admin@apu.edu.my to inform us your decision and please submit deferment form online at https://erp.apiit.edu.my/easymoo/web/en/auth/security/login. 

• I am unable to return to Malaysia to continue my studies due to travel ban imposed by my country / due to restrictions on arrival by the Malaysian government. What should I do?

You have an option to defer to next intake. However, if you are under the Dual Award programme, it may affect your eligibility for the Staffordshire University degree due to the extended time in completion of the programme. If you are an International student, you may need to renew your visa due to extended duration of the programme. We will support your visa renewal application, however you need prepare supporting evidence – the success of the renewal will still be subjected to the approval by Educational Malaysia Global Services (EMGS).

Please email to admin@apu.edu.my to inform us your decision and please submit deferment form online at https://erp.apiit.edu.my/easymoo/web/en/auth/security/login. 

• I am worried about the situation in Malaysia. My semester is starting soon and I am planning to attend classes maybe 2-3 weeks later. Is this allowed?

The Malaysian Government has just declared that the entire Malaysia will be on Movement Control order starting from Wednesday, 18th March to Tuesday, 9th June 2020 to deal with the COVID-19 situation. There will be no teaching & learning activities taking place in APU and APIIT. You are advised to remain at your hometown / home country. 

To facilitate the return of our international students after the 31st of March, normal operations will only commence on 6th of April at the earliest. Should the COVID-19 situation not normalise by then, this date may be further revised.

• My semester has already started last week / recently but I had not started attending classes as I was still in my country due to travel bans. What will happen to the missed attendance over the past few weeks?

Please submit a copy of your passport with exit/entry stamp to admin@apu.edu.my for us to update your attendance records.

• Do I still need to go to work?

Under the Restriction of Movement Order, only businesses providing essential services or manufacturers of selected essential products are permitted to operate from 18th March to 9th June 2020. If you are carrying out your internship with companies that are not associated with essential services or manufacturers of essential products, you must work from your place of stay / home.

• How do I know if my company is listed under Essential Services or Manufacturers of Selected Essential Products?

Kindly refer to your company for the details.

• What if my company is listed under Essential Services or Manufacturers of Selected Essential Products, and due to safety concerns, I do not wish to go to work and would like to work from home?

Kindly inform your company and your internship supervisor and seek guidance from both parties.

• What if my company has decided to discontinue / suspend my internship?

Please request a letter of "Internship Discontinuation" from the company and keep your internship supervisor informed. Take the necessary steps to stay at home; the university will advise you on the next course of action.

• What happens if I am not well / develop symptoms of COVID-19 during internship?

Please keep your company and your internship supervisor informed. Seek immediate medical attention. If a self-quarantine/isolation is required, kindly follow the instructions of medical personnel and keep us informed.

• I don't feel safe doing my internship now. Can I postpone my internship?

Postponing your internship may result in postponement of completion of your programme of study and delaying your graduation. However, should this be unavoidable due to the Movement Control Order in force, please communicate with your Head of School and Internship Coordinator for guidance.

• Will the cafeteria & administrative services continue for students staying on-campus?

Cafeteria & Picante Cafe will remain open for students. Other administrative services will be closed from Wednesday, 18th March to Tuesday, 9 June 2020. 

• Will the shuttle buses still operate?

No. In line with the Movement Control Order, APU and APIIT will be closed from Wednesday, 18th March to Tuesday, 9th June 2020. Buses will not operate to/from APU & APIIT campuses.

• What are the facilities that will remain open during this period of Movement Control Order?

In line with the government's directives, only essential services are allowed to operate. Hence, all facilities at APU & APIIT will remain closed except for:

• Cafeteria (limited ala carte offerings)
• Oceana Clinic
• Convenience Store

• I am a student staying on-campus. I would like to use the laundry services but I don't have change for coins. Who can I contact for assistance?

You can contact your accommodation warden for assistance.

• Can I still use the library when the Movement Control Order is in place?

No. In line with the Movement Control Order, APU and APIIT will be closed from Wednesday, 18th March to Tuesday, 9th June 2020, including library operations.

Access to physical resources will not be available during this period. However, you may utilise the online resources which are accessible through the library website.

For further enquiries & guidance on how to use the e-resources, contact our library personnel at library@apiit.edu.my.   

• I have borrowed some books and my due date is between 18th March to 9th June 2020. Am I subjected to any penalty?

No. All books borrowed from 1st March 2020 onwards will be entitled to a longer borrowing duration and will have to be returned by 30th July 2020. You may access your library account via APSpace and renew your books accordingly when they are due.

• I have just started my semester on 16^th March. How do I pay my fees and register for intake?

The cashier counter & bursary will be closed when the Movement Control Order is in place from Wednesday, 18th March to Tuesday, 9th June 2020.

Fees payment can be made online using the following bank details:

A/C Name: ASIA PACIFIC UNIVERSITY SDN BHD 
Bank: MALAYAN BANKING BERHAD

Address:
Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD:     714413000532 (If paying in USD)
Account No in RM:      514413-500658 (If paying in RM)
Swift Code:      MBBEMYKL
A/C Name:      ASIA PACIFIC UNIVERSITY SDN BHD

Please send us the scanned copy for your transfer details for verification at bursary@apu.edu.my.

• I am currently overseas and my visa is expiring in next few weeks. What should I do?

Kindly email us at visa@apu.edu.my with your Full Name, Passport No. and Visa Expiry Date so that our team can advise you on the next course of action. There may be a need for you to submit the visa renewal application online. Below are the documents needed:

• Scanned copy of every page of your passport (including blank pages)
• Passport size photo (white background)
• Payment of visa renewal fees (this will be advised by our Visa team)

• My passport is now with immigration/EMGS. I wish to travel immediately. What should I do?

Immigration Department is now closed from 20th March 2020 to 9th June 2020; therefore if your passport is with EMGS/Immigration, it can only be returned and processed after 1st April 2020 as per notification received from EMGS.

• My Student Pass expiry date is within 18th March to 9th June 2020. However I am unable to do any renewals / leave the country due to Immigration Office Counters being closed during the Movement Control Order (RMO). What should I do? 

Do note that as per the EMGS Circular on 20th March 2020, you are allowed to travel out of Kuala Lumpur to your country between 18th March 2020 and 9th June, even though your visa has expired during the Movement Control Order duration of 18th March 2020 to 9th June 2020. This is effective from 19th March 2020.

“All foreigners in Malaysia whose pass has expired during this Movement Control Order period may leave Malaysia without any Special Pass provided they possess a valid passport. This is effective from 19th March 2020 until further notice from the Malaysian Immigration Department.”

• Who can I contact if I have an urgent query pertaining to my visa issues?

Please email to visa@apu.edu.my or you can call directly to our office telephone no at:  603-89925237/5238/5239 during office hours, between 8.30 a.m. to 6.00 p.m.

• My passport validity is less than 18 months and need to be renewed before I can submit my application to renew my student visa. There is no Embassy or Consulate in Malaysia for me to renew my passport.  What should I do?

If you can provide any evidence or supporting documents (i.e: letter from embassy), we can check with Immigration Department of Malaysia and revert to you.

• I received notification from University that EMGS has requested my passport for endorsement.  However, I am not in Malaysia.  Can I courier my passport to my friend in Malaysia?

No. Passport cannot be couriered as it is against the law to do so.

• I have cancelled my student visa or applied for a Special Pass, but unable to go back to my home country as there is no flight available due to COVID-19 situation.  What should I do?

If you can provide an evidence supporting document (i.e: letter from embassy (flight cancellation details), we can check with Immigration Department of Malaysia (JIM) and revert to you.

• I have applied for a Dependent Pass for my family.  I was advised to apply for a Special Pass if their application is still in process and their social visa is expiring soon.  Can I apply for a Special Pass for them to stay in Malaysia?

If you can provide an evidence supporting document (i.e: letter from Embassy), we can check with Immigration Department of Malaysia (JIM) and revert to you.