APU Hospitality and Tourism students visited Hyatt Regency Kuala Lumpur at KL Midtown, gaining first-hand experience of hotel operations and guest service, with the unique opportunity to explore all departments and interact directly with the management team in a brand-new five-star setting.

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A group of 22 enthusiastic students from Asia Pacific University of Technology & Innovation’s (APU) School of Global Hospitality and Tourism (SoGHT) recently embarked on an inspiring educational visit to Hyatt Regency Kuala Lumpur at KL Midtown as part of their Accommodation Management, Revenue Management, and Introduction to Services Management class.

The striking five-star hotel, which opened in 2025, seamlessly combines contemporary comfort with elegant design and a prime location, catering to both business and leisure travellers. 

Boasting 410 guestrooms, suites, and fully serviced residences, its interiors, crafted by renowned architect Kengo Kuma, artfully blend natural materials with modern sophistication.

The visit offered students an invaluable opportunity to gain first-hand exposure to hotel operations and professional hospitality practices. 

They were warmly welcomed by Mr Linges Werren, Hotel Manager; Ms Racheal Cheong, Director of Human Resources; and Mr Sunny Khem, Teaching and Learning Manager, who guided them through the hotel’s operations and shared insights into the industry. 

Students explored a variety of hotel departments, interacted with the management team, and observed the meticulous standards of service, guest experience strategies, and career opportunities within the hospitality sector.

The visit was led by Mr Shazeel Ali Sardar Ali, SoGHT Senior Lecturer, alongside Mr Kumaresu Murugasu @ Murugesi, SoGHT Academic Leader, and Mr Fan Wai Mun, SoGHT Senior Lecturer.

This experiential learning activity reflects APU’s commitment to providing practical industry exposure and strengthening partnerships with leading hospitality brands in Malaysia.

“We would like to express our appreciation for the wonderful experience at Hyatt last week. The staff were welcoming, knowledgeable, and highly professional. It was impressive to see the hotel’s operational efficiency, cleanliness, and strong commitment to guest satisfaction. 

“The visit provided valuable industry exposure and left us with a very positive impression of Hyatt’s service culture,” said Mst Ananna Islam Badhon from Bangladesh.

“What impressed me the most was the hotel’s unwavering focus on guest comfort. From the thoughtful design of its spaces to the seamless service that ensures every element contributes to a hospitable atmosphere, witnessing this harmony between guest satisfaction and employee welfare deepened my understanding of what drives excellence in hospitality. 

“This experience has enhanced my learning and motivated me to apply these insights in my studies and future career,” reflected Mariyam Shaistha from the Maldives.

“I truly appreciate the opportunity provided by APU to participate in this educational tour. It offered valuable insight into real industry operations that we do not usually encounter in the classroom.

“The tour deepened my understanding of Tourism Management, particularly in hospitality, guest services, and behind-the-scenes operations. Overall, it was a meaningful and highly enriching experience for my major,” said Hikmah Lauthan from Mauritius.

The visit not only strengthened students’ practical knowledge but also reinforced their passion for the hospitality and tourism industry, preparing them for successful futures in a competitive global sector.