Covid-19 Health Updates & Advisory FAQ | Asia Pacific University (APU)

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Covid-19 Health Updates & Advisory FAQ

Last Updated: Wednesday, 25th May 2022

Note: This list will be updated from time to time.

Click here to view the Latest Advisory / Updates from APU & APIIT on the COVID-19 Situation



Who do I contact for any queries?

If they require any urgent assistance, students may reach out to us at:

You may also contact the following service:

What should I do if I am not feeling well?

Don't panic! Reach out to nearest private clinic / hospital for early treatment - it might just be a common cold or flu. If you are staying at the APU Campus, you can reach out to Oceana Clinic @ APU. 

Clinic Oceana @ APU campus will be opened as usual from Mon-Fri between 9.00am to 5.00pm, throughout this period, except public holidays.

I’m feeling homesick and depressed with current situation. Is there anyone that I can speak to about my mental health?

We continue to provide Mental Health support through Personal e-Counselling to all students. If you need to talk about your Fear, Anxiety, Stress, Confusion, Isolation, Uncertainty, Depression etc., please speak to your team of professional counsellors for assistance:

My Family is facing financial difficulties due to Covid-19, can I request for a discount considering my situation?

You may apply for the APU Covid-19 Hardship Fund which is available through this link: 

If you in need of urgent assistance, please reach out to us via our Emergency Hotlines or contact

Please click HERE to view the Emergency Contacts and Guidelines.


The Malaysian government had announced further relaxations of the COVID-19 SOPs effective May 1, 2022. While a general summary is provided in the attached infographic, the following SOPs will now apply to all staff and students of APU with immediate effect:-


1. MySejahtera Check-in and Check on Vaccination Status 

  • APU will discontinue the MySejahtera Check-in requirement for all staff and students. 
  • However, check-in using our facial recognition system, or by tapping your Student ID will continue for security purposes. 
  • Please do show our security personnel your MySejahtera status at the entrance, as those who are under Home Surveillance Order or are in the High-Risk category will not be allowed entry. 
  • Visitors and other guests will be required to register their entry into our premises with Security Personnel. 

2. Wearing of Masks 

  • The wearing of masks continues to be mandatory anywhere within the campus buildings, including in classrooms, labs, library, consultation rooms, office spaces and lifts. 
  • Please do remind your fellow students to observe the above masking requirements at all times. 
  • While masks are not mandatory in open spaces, we do encourage you to continue wearing your masks, particularly in crowded areas or where physical distancing is not possible. 
  • Please be masked at all times should you be in the High-Risk category (i.e. unvaccinated, having recently been in close contact with an infected person, or having health issues that may result in complications if infected) 
  • If you are unsure, do go ahead and wear a mask for your personal safety and peace of mind. 
  • When out in the public, do follow the SOPs stipulated in the Government’s Announcement shown below. 

3. Physical distancing 

  • Physical distancing will no longer be required in all teaching/learning spaces and facilities. (Masks must be worn in these areas) 
  • However, in areas where masks are not required, such as in the cafeteria, physical distancing is strongly encouraged, even where it is not mandatory. 

4. Hybrid Teaching and Learning  

  • Teaching and Learning will continue to be conducted in Hybrid mode on campus until further notice, to cater for students who are still away in their countries/hometowns. 
  • The number of Hybrid Classes held physically on campus will be increased in the weeks to come and we expect most of your classes to be held on campus from early June 2022 onwards. You are therefore highly encouraged to come to campus to attend your sessions in person together with your classmates, in preparation for all sessions eventually reverting to being fully on campus. 

5. If you are tested Positive for COVID-19 

  • If you are tested positive, please immediately report your status using the MySejahtera App. 
  • Quarantine yourself for 7 days, from the first day of infection. 
  • You can attend your classes online. If you are medically unable to attend, please do inform your lecturers. 
  • On the 4th day do a RTK Test supervised by a doctor and if the result is negative you may return to the campus. 
  • If still infected, do continue to complete the required quarantine period. 
  • On the 8th day, you can discontinue the quarantine and return to the campus. 

These SOP relaxations should not be a signal for us to let our guard down. The virus is still very much out there, and everyone is in danger of being infected – even if fully vaccinated or having been infected previously. As such, for your personal safety and that of your family and the APU Community, please do continue to wear your mask, sanitise regularly and observe all safety SOPs diligently.

Please do understand that any non-compliance to SOPs and guidelines anywhere - within the campus or in other locations – may result in punitive action under Malaysian Law (including fines and cancellation of Student Visas). As such, before you go anywhere, please ensure that you are fully aware of and comply with all applicable instructions and guidelines.


(For Parents) What safety measures are in place for our children studying in APU?

Students are advised to stay at their accommodation units, practice good personal hygiene and maintain social distancing, and avoid visiting crowded places. In APIIT & APU, comprehensive sanitisation is regularly performed and all precautionary measures are taken to prevent any occurrences of the COVID-19 infection on our campuses.

Students are also provided with regular health advisories to remind them to avoid mass gatherings, outdoor activities and to maintain strong personal hygiene at all times.

What happens if there is a case of COVID-19 at APU? 

We have an Emergency Response Team & procedures to handle such a situation. We continue to practice strict sanitisation procedures across the campus facilities to contain infection and to ensure that our student & staff community are adequately protected.

What are the symptoms of COVID-19? 

COVID-19 symptoms can include: 

  • Fever 
  • Cough 
  • Shortness of breath 
  • Sore throat 
  • Runny nose 
  • Headache 
  • Muscle aches 
  • Chills 
  • Loss of taste or smell 
  • Nausea or vomiting 
  • Diarrhea 

If you have any of these symptoms, stay home and get tested – even if you are vaccinated.

Does fully vaccinated student need to take the RTK-Ag self test on a regular basis?

There's no need. However, according to the MOH's National COVID-19 Testing Strategy guidelines, the student must take the RTK-Ag self test once before returning to campus (after long holidays, including term holidays and public holidays) and if symptomatic.

What do I have to do if I am a close contact of someone with COVID-19? 

The Ministry of Health (MoH) has issued the new Guidelines which will be implemented effective March 1, 2022, with regard to the Quarantine Period for persons who have had close contact with COVID-19 patients. The MoH’s Guidelines to be implemented will be as follows:-

Booster Vaccination Service available at APU

Booster Vaccination Service is available here at Klinik Oceana @ APU for all students, family members, relatives and friends who have yet to receive their booster dose.  

You can encourage anyone whom you know has not taken the booster vaccination to walk into Klinik Oceana @ APU Vaccination Centre at the Spine, Level 5 to take the booster dose. Children aged 12 and above can come for the booster shot.  

Klinik Oceana’s Operating Hours are as follows:
Monday – Sunday: 10:00am – 4:00pm (except public holidays)

Does student who has symptoms take the COVID-19 screening test?

Yes. Students with symptoms must take the RTK-Ag self test and perform self-quarantine to monitor their health.

What happens if students arrive on campus with symptoms?

If you have confirmed or suspected COVID-19, stay home and self-isolate, regardless of your vaccination status and whether or not you have symptoms. Visit the nearest University Health Center/ Clinic/ Hospital for a more comprehensive health screening if necessary. 


Are all services in APU fully operational?

Face-to-face Administrative Services, Visa Services, Bursary & Students Services are now open. However, full virtual support and advice is still available for all students through online channels. You may reach us via the Virtual Helpdesk emails below:

As student can now return to campus, what are the important criteria we should take note of when returning?

As we welcome you back to the campus, we would like to provide guidance on the Standard Operating Procedures (SOPs) that will be in force.


In order to regulate entry into the APU campus, 2 separate entrances have been set up:



Category 1: Current Students with physical APCard
(Have been to the campus previously)

Category 2: Students without physical APCard
(Never been on campus for physical classes)

Main Entrance at Level 1M

IMPORTANT: Steps for entry into the campus
For Fully Vaccinated Individual:
  • Scan the MySejahtera QR Code available at the entrance.
  • Display your MySejahtera Check-in information for our Entry Personnel to verify your Vaccination Status.
For Non-Vaccinated / Partially Vaccinated Individual:
  • Scan the MySejahtera QR Code available at the entrance.
  • Display your APSpace Risk Status for our Entry Personnel to verify your Vaccination Status.
Category 1 Existing Students:
  1. Proceed to the Facial Recognition (APFace)/Temperature Scanner Station for screening and authentication Category 1
  2. Proceed into the campus.
Category 2 New Students:
  1. Proceed to the APFace/Temperature Scanner for Temperature Screening
  2. Proceed to the Administrative Services at level 4 for APCard Collection and APFace Registration. For guidance on APFace registration, please visit APFace knowledge base.
Students who already possess APCards may use the covered parking (Zone A) and must ensure that there is sufficient balance in their cards prior to exit.
When should I return the books borrowed from the library?

The library has been automatically extending the borrowed items loan period during various phases of lockdowns (since March 2020) till we are safe to return to the hybrid mode of work and study recently. As most of us are now back on campus and the library has fully resumed its normal operation, the special arrangement of loan extension will end on 10th May 2022.

We seek your co-operation to return your borrowed items that are due on 10th May 2022 and if you have reached your renewal limits. Otherwise, you may log in to your library account to renew your loans if you are eligible. Please note that failing to return or renew your loans on time will result in library fines.

Send us a helpdesk request if you have any enquiries/issues pertaining to this matter. You may also drop by the library (Mon – Fri, 8:30 am – 6:00 pm) and meet with one of the librarians for further assistance.

As a gentle reminder, please note that the normal loan duration, renewal limits and fines policy will be reinstated beginning 10th May 2022 onwards. Kindly refer to loan privileges and renewal limits for further details. 

Can I come to the campus to use the facilities such as the Computing Labs, Engineering Labs to do my assignments?
Yes, you may come to use the campus facilities. As part of campus safety measures, all classrooms, laboratories, the library, office areas and common spaces are frequently and comprehensively sanitised.

Can I come to the campus to pay my tuition fees?
Yes, you may come to make your payment, students may also perform financial transactions via online transfer to minimize physical contact. You may make the payment via the account stated as below:




Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD


714413000532 (If paying in USD)

Account No in RM


514413-500658 (If paying in RM)

Swift Code



Please send us the scanned copy for your transfer details for verification at

Please do check other payment options including Flywire at

Is the shuttle bus operating to/from the LRT station and Accommodation? 

APU shuttle buses will be operational to LRT and all APU managed accommodations. Kindly refer to your APSpace for the latest bus schedule.

*Please note that the bus schedule will be updated from time to time, kindly check your APSpace for the latest version.

What if I face any technical issues while having my online classes?

We understand how important the Digital Ecosystem including Teams and APSpace are for keeping you connected with APU and in your daily life. To help maximise your experience, please contact the Virtual Help centre via email at  to get the help you need with technical and applications support.

A helpdesk ticket will be created spontaneously whenever you email You may check the helpdesk status or add comments/respond to your existing ticket. If we need to guide you through remotely – including screen sharing – you will receive a Microsoft Teams call or telephone call from our support team.

I’m feeling homesick and got depressed while dealing in this pandemic alone with no one by my side. Is there anyone that I can speak to about my mental health?

We continue to provide Mental Health support through Personal e-Counselling to all students during this phase. If you need to talk about your Fear, Anxiety, Stress, Confusion, Isolation, Uncertainty, Depression etc., please speak to your team of professional counsellors for assistance:

They are also contactable via Microsoft Teams from Monday to Friday (8.30am to 6.00pm) or you may also visit APU & APIIT COVID-19 Student Advisories & Support Channel on Microsoft Teams:


I want to check out from my accommodation as I want to travel back to my home country. How can I do so?
If you are going back to your home country, you are required to provide a copy of your air ticket to Our warden will assist you in your check-out process. You must do a Covid-19 PCR test before you travel and meet all other travel requirements imposed by your airline and the regulations pertaining to border control of your home country.

Who can I contact if I face issues on Wi-Fi / Internet?
You may contact our Virtual Help Centre at 03-8992 5050 (Mondays to Fridays, 9:00am to 5:00pm) or e-mail to to get the help you need with technical and applications support.

How do I pay my rental fees if I do not want to come to the campus?
You can arrange for Telegraphic Transfer or online payment to the bank account below:




Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD


714413000532 (If paying in USD)

Account No in RM


514413-500658 (If paying in RM)

Swift Code



A/C Name



Please send us the scanned copy for your transfer details for verification at

I don’t have enough coins for the self-service washing machine to do my laundry. Who should I contact?

We’re pleased to announce that we have developed a new coinless solution for our laundry facilities at APU. The new transition is simple, you will need to use your APCard to pay for washing and drying at the laundry kiosk. Charges remain the same as before. The laundry kiosk is another effort by APU in providing you with cashless transactions on campus and keeping you safer and reduced physical contact. You can contact the accommodation wardens for assistance.

Important Note: Please determine “extra time” before making payment for the dryer. If you choose to add minutes later, the charges will be for a full cycle regardless of duration required. So, if you think a heavy blanket may require extra 5 mins, add that duration before making the payment.

Who will take care of my safety and welfare if I require assistance?

You may contact your accommodation wardens. Their contact numbers are listed as below:

On-Campus Accommodations
Ms. Chelvi  (+6 016-9953850)
Ms. Hayma (+6 019-3618608)
Endah Promenade
Mr. Saljit (+6 0192210302) 
Ms. Niki  (+6 012-5820407)
Fortune Park
Mr. Teong   (+6 012-2628718)
Mr. Amalraj (+6 016-5916478)
Mr. Jatararas (+6 019-3640433)
Ms. Kala (+6 017-7998595)

You may also contact us at  or get in touch with us via Microsoft Teams:


Please CLICK HERE to read the guideline on Digital Learning

Please CLICK HERE to get some tips on Effective Digital Learning

When will the classes resume on campus? 

Teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning until further notice. We are excited to be able to welcome the APU community back to campus and all measures have and will continue to be taken to ensure that the campus remains safe for everyone. 

Meanwhile, should you require any further information, you may contact us at

Are students who are fully vaccinated compulsory to join classes on campus? Or students can continue to study online? 

Students are allowed to study via Online Mode until further notice as teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning)  

I am an international student in my home country now and my country currently has a travel ban, how can I join my classes when the campus is open?  

Student will be informed of their return in stages. However, Teaching and Learning will be conducted in Hybrid mode (face to face and online) until further notice. Meanwhile, should you require any further information, you may contact us at

Do I still have option to attend only online classes?  

Yes, teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning) until further notice. 

What should I do about classes if I have confirmed or suspected COVID-19? 

If you have a confirmed or suspected case of COVID-19, the best course of action is to notify your lecturer as soon as possible — just as you would if you had to miss class for any other reason. Because each course situation is unique, your lecturer will be the best equipped to provide options for assignments, lecture notes and slides etc. 

How will Digital Learning be conducted? Which applications will be used? 

We are using Microsoft Teams for classes and collaboration, and the APU Moodle (accessible through the APSpace) as part of our Digital Learning delivery. 

Please click HERE to view the guidelines. 

How should I setup my devices to be able to use Digital Learning? 

Please click HERE to view the guidelines.  

I am in my home country, which is currently behind Malaysian time. How do I attend the Digital Learning session? 

Classes will be carried out as per Malaysian time zone (GMT +8). You are required to attend the sessions based on the above time zone and in line with your timetable. If you are unable to login during Malaysian time, you may also view the Stream as a recording which your module Lecturer will upload in due course in your Microsoft Teams Group or inside your Class folder in Moodle. You can also consult your lecturer via Teams on any lesson clarifications. 

Please click HERE to view the guidelines on Digital Learning.  

I am a part-time Masters student. Will my classes also be conducted on the Digital Learning platform? 

Yes all Part-time Postgraduate modules will be delivered fully online in accordance with directives issued by the Government. 

Please click HERE to view the guidelines on Digital Learning.  

I am facing some issues with my APSpace and Digital Learning. Who should I contact?  

You may contact our Virtual Help Centre via email at to get the help you need with technical and applications support including Office365 @ APU, APKey, APSpace and Digital Learning. A helpdesk ticket will be created spontaneously whenever you email  Alternatively, you may contact our Virtual Help Centre at 03-8992 5050 (Mondays to Fridays, 9:00am to 6:00pm) to assist you to perform a simple diagnosis or creating a helpdesk ticket for you. 

Meanwhile, if you have any questions, do visit the Knowledge Base to find the answers you may need at  APU's Knowledge Base. The Knowledge Base is your first stop for accessing all our best tips and tricks as well as answers to your most pressing questions. 

How do I check status of my helpdesk request? 

After creating a helpdesk ticket, you should receive an email from our Virtual Help Centre system confirming the case has been opened and we will get back to you with a response as soon as possible. Additional email notifications should contain links to view the issue on the web. Further details and FAQ's can be found HERE.  

What if my internet connection is slow? How do I access Digital Learning? 

If the internet connection is slow or intermittent, please do communicate directly with your lecturer. All lesson materials including recordings of lectures, are available on Moodle. Your lecturer can be consulted on any lesson clarifications. It is also advisable to upgrade your internet data/broadband/WIFI package to ensure that you are able to benefit fully from Digital Learning. 

How would my attendance be taken if I did not login using Malaysian time? 

Your attendance for the Class may be taken via Moodle after the Live Stream when you open the Class Folder and watch the Recorded Stream.

I was online during the lecture / tutorial, but my lecturer had marked me as absent. What should I do? 

Please communicate with your lecturer on this via e-mail / Microsoft Teams. To help you with attendance, it would be good to engage during the online session by posting on the chat box. 

Is this Digital Learning a temporary measure during this period only? What if APU had resumed face-to-face learning but I am still overseas and unable to travel out. Will this Digital Learning continue for us? 

The Online Remote or Digital Learning is a temporary mode of delivery during this period. If you are unable to return to APU, the lecturer will still continue to upload all teaching materials on to Moodle and you may consult your lecturer for any lesson clarifications. The Digital Learning will continue until face-to-face learning resumes when most international students return to Malaysia. We expected digital learning with hybrid mode when allowed (for those who are in the country) to continue until further notice. 

At the end of the Semester, how would the Examinations be conducted? Through online? 

Assessments and exams will be conducted online. You will be advised by your lecturers. 

If I am having classes through Digital Learning, what will happen to my class tests and exams? 

For existing cohorts that had started remote teaching and learning, all assessments (final exam, class test and quiz etc.) for the on-going semester will continue to be conducted ONLINE. 

How do we do our group assignments since my classmates are not with me? 

You are encouraged to carry out the discussions via Microsoft Teams and to refer to your lecturers on how to complete the group assignment. 


Do I still need to go to work/internship?

Kindly refer to your employers on the latest Standard Operating Procedures (SOP) as practiced by the company, as this would depend on individual employers and approvals from the Government to operate.

What if my company has decided to discontinue / suspend my internship?

Please request a letter of "Internship Discontinuation" from the company and keep your internship supervisor and Internship Coordinator informed. Take the necessary steps to stay at home; the university will advise you on the next course of action.

What happens if I am not well / develop symptoms of COVID-19 during internship?

Please keep your company, your internship supervisor and Internship Coordinator informed. Seek immediate medical attention. If a self-quarantine/isolation is required, kindly follow the instructions of medical personnel and keep us informed.

Will assistance for Internship and Job Placements be provided?

The University’s Career Services unit will continue to support you in addressing your Internship and Job Placement needs online through the APLink Portal. Please contact Career Services as per the details below:


Will the semester duration still remain the same?

There is no change to the semester duration as all teaching and learning will be conducted online.

Who can I contact if I have any issue with my alternative assessments?

You may email us at for assistance.

Who should I contact if I need to register for any referrals?

You may email to to register for your referral exam, assignment, class test and other referral related matters.


I am currently overseas / in Malaysia and my visa is expiring in the next few weeks. What should I do?

Kindly email us at with your Full Name, Passport No. and Visa Expiry Date so that our team can advise you on the next course of action. There may be a need for you to submit the visa renewal application online. Below are the documents needed:

  • Scanned copy of every page of your passport (including blank pages)
  • Passport size photo (white background)
  • Payment of visa renewal fees (this will be advised by our Visa team)

Who can I contact if I have an urgent query pertaining to my visa issues?

Please email to You may also check out further details on visa  related matters at the following link

I received notification from the University that EMGS has requested my passport for endorsement.  However, I am not in Malaysia.  Can I courier my passport to my friend in Malaysia?

No. Passports must not be couriered as it is against the law to do so. You can only get endorsements when you are physically in Malaysia. Please contact our team at

I have cancelled my student visa or applied for a Special Pass, but am unable to go back to my home country as there is no flight available due to COVID-19 situation. What should I do?

Please provide all evidence and supporting documentation (i.e.: letter from embassy (flight cancellation details).  We can check with Immigration Department of Malaysia (JIM) and revert to you.

What steps must international students whose Visas and Student Passes have expired, as well as new students, take before returning to Malaysia if they are permitted to do so?
(i) International students and dependents must have received the COVID-19 vaccine. 

(ii) Apply for entry permission (MyTravelPass) through the Education Malaysia Global Services (EMGS) system at

(iii) Receive an entry approval letter from the Director General of Immigration (KPI);

(iv) Having a negative result from the COVID-19 RT-PCR detection test within forty-eight (48) hours before departure to Malaysia;

(v) Download the MySejahtera application on a smartphone and fill out all required information one (1) day before arrival; 

(vi) Pay the COVID-19 detection test charge online through MyEG's MySafeTravel system/ MyQr Application at and submit payment confirmation at International Gateway (PMA); and 

(vii) Display the entry permission letter upon check-in.


Is it necessary for students and dependents to take the COVID-19 Screening Test in their home country before entering Malaysia?
Students and dependents must take the RT-PCR COVID-19 detection test within forty-eight (48) hours with a negative result before departure to Malaysia, and the test report must be shown to the officer on duty at PMA upon arrival.

Do I need to quarantine myself upon arrival in Malaysia? 

All fully vaccinated travellers are exempted from quarantine. For travellers with COVID-19 digital vaccination certificates issued overseas, please verify your digital COVID-19 vaccination certificate HERE before departure. If you have previously verified your digital vaccination certificate on the MySejahtera application, you can skip this step. This also applies to Vaccinated Travel Lane (VTL) travellers. 

Definition of fully vaccinated in Malaysia as of 1 April 2022: 

18 years old and above who have received two primary doses of the Sinovac vaccine and 60 years old and above who are fully vaccinated with any type of COVID-19 vaccines are required to get a third dose of vaccine (booster) to keep their fully vaccinated status. This applies to all citizens and non-citizens.

What are the arrival guidelines for New Students with valid eVAL? 

Before you make the decision to travel, please ensure that: 

  1. Your country does not have a travel ban for overseas travel.   
  2. You are fully vaccinated against Covid-19.  
  3. You have been issued an e-VAL (Visa Approval Letter) and it is Valid and not Expired. The e-VAL validity period is 6 months from the date of issuance. (We will be extending the expired VALs upon request and subject to Immigration’s approval).   
  4. Please note that your Passport must be valid for at least 18 months from the expected date of VAL Issuance. For example, 10th Feb 2022 – means your passport must be valid at least until 15th Aug 2023.   
  5. The Malaysian Mission (High Commission, Embassy or Consulate) in your country is open for you to apply Single Entry Visa (SEV) – where applicable.   
  6. You are healthy and eligible to travel to Malaysia.   
  7. You have secured Accommodation for your stay in Malaysia. Please fill up the Declaration of Accommodation   

Please refer to our completed international student arrival procedures here: 

Guideline for Existing/Current Students:

Guideline for New Students:

What should I do before and after I arrive at Malaysia as an international student? 

Kindly ensure you complete the details below for us to proceed with the pickup arrangements and read the following guidelines carefully.  

Please note APU will only arrange Airport Pickup for those who are Fully Vaccinated. If you are Partially Vaccinated or Not Vaccinated, you will need to Quarantine at Hotel for 5 days and arrange own transportation.







(If yes, please attach the Vaccination Certificate)














(If yes, please submit the Accommodation Form and email to



We can only accommodate a maximum of 2 accompanying family members (subject to availability of the transportation) 






  • All arriving students are required to download, register and activate the MySejahtera application. 
  • Fill up the EMGS Pre-Entry Checklist at least 3 days prior to their departure through EMGS Connect Mobile App. Please see guidelines here below.

  • If you are Fully Vaccinated - You don’t need to do any pre-arrival Covid-19 tests and on-arrivals tests.   


  • Please do connect to Airport WIFI to be able to communicate by Whatsapp with APU Arrival Team. Our APU staff member will meet you at the Arrival Hall after immigration clearance and after you have collected your luggage.



  • All arriving students are required to download, register and activate the MySejahtera application. 
  • Fill up the EMGS Pre-Entry Checklist at least 3 days prior to their departure through EMGS Connect Mobile App. Please see guidelines here below.

  • If you are Partially Vaccinated or NOT Vaccinated - You are required to upload the results of your RT-PCR test done within TWO (2) days before your departure.


  • If you are Partially Vaccinated or NOT Vaccinated – You are required to do a 5 days Quarantine at Quarantine Hotel. 
  • You are required to undergo a supervised professional RTK-Ag test at a private health facility available in the international entry points or outside within 24 hours of your arrivals.  
  • You will need to arrange your own transport to the Quarantine Hotel. 
  • Check-in to APU accommodation is only allowed for those who are FULLY Vaccinated and have completed their 5 days Quarantine and supervised professional RTK-Ag Test.


Our APU staff member will meet you at the Arrival Hall after immigration clearance and after you have collected your luggage. 


Please ensure you have booked your desired APU accommodation in advance by emailing the accommodation booking form to You can view the APU Accommodation options at

You will need to go for a Medical Check-up at EMGS appointed Clinics within 7 days of your arrival in Malaysia. Please meet our staff at the International Office and we will guide you on where to go for the medical screening. Oceana Clinic is located inside APU Campus where you can complete your EMGS Medical Screening on weekdays from 9 am to 4 pm.  

Once your medical check-up is done, please HAND OVER YOUR MEDICAL CHECK-UP SLIP TO OUR STAFF AT THE INTERNATIONAL OFFICE. We will then wait for your Medical Result (normally 4-5 days) before we can submit your passport for long-term endorsement of student visa sticker for the duration of your studies, maximum 1 year initially and subject to course duration. Please HANDOVER PASSPORT YOUR ORIGINAL PASSPORT TO OUR INTERNATIONAL OFFICE 4 days after your Medical Screening. The student visa endorsement may take 2-3 weeks. The endorsement indicates your visa type, the length of stay in Malaysia, the number of entries permitted into Malaysia and the validity of the student pass

If you have any queries, please write to us at

We wish you a pleasant journey and we look forward to meeting you at APU.

What advice do you have for students planning to travel to Malaysia? Should we postpone our travel plans or still return to Malaysia?
International students may return to Malaysia, subject to the Arrival and Quarantine Standard Operating Procedures (SOP) and approval from Immigration Malaysia together with Travel Authorisation and Quarantine booking. Please note that these are based on current Government SOPs and are subject to change without notice. If you wish to return to Malaysia, do get in touch with us via for our team to guide and assist you.

(Parent) Is it safe to stay in Malaysia or should I ask my child to return?

Yes, it is safe for your children to stay in Malaysia and we hope the situation will get better soon. They may still remain in Malaysia at their accommodation and should comply with all instructions issued by the University and the Government in relation to staying safe. With the pace of vaccinations being ramped up by the Government (which is also available free of charge to all international students), we are hopeful that the situation will improve over the next few weeks. Should you require any assistance/clarification, please do not hesitate to contact us at

I am an existing international student. Can I return to Malaysia?

Yes. Students with existing valid Student Visas will be allowed to return to Malaysia. However, this will be subject to the latest Standard Operating Procedures (SOPs) that are in place with mandatory Immigration Approval and Travel Authorisation.

Please refer to our international student's arrival procedures here: