Covid-19 Health Updates & Advisory FAQ | Asia Pacific University (APU)

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Covid-19 Health Updates & Advisory FAQ

Last Updated: Tuesday, 28th September 2021

Note: This list will be updated from time to time.

Click here to view the Latest Advisory / Updates from APU & APIIT on the COVID-19 Situation

CURRENT STUDENTS

COMMUNICATIONS & STUDENT WELFARE

Who do I contact for any queries?

If they require any urgent assistance, students may reach out to us at:

You may also contact the following service:

Only bursary services are operational during certain hours and students staying in university-arranged accommodation are still provided with necessary support via online appointments whenever required. However, our operational teams are on Campus to ensure necessary support is provided to our students.


What should I do if I am not feeling well?

Don't panic! Reach out to nearest private clinic / hospital for early treatment - it might just be a common cold or flu. If you are staying at the APU Campus, you can reach out to Oceana Clinic @ APU.

Clinic Oceana @ APU campus will be opened as usual from Mon-Fri between 9.00am to 5.00pm, throughout this period, except public holidays.


I’m feeling homesick and depressed with current situation. Is there anyone that I can speak to about my mental health?

We continue to provide Mental Health support through Personal e-Counselling to all students during National Recovery Plan (NRP Phase 2). If you need to talk about your Fear, Anxiety, Stress, Confusion, Isolation, Uncertainty, Depression etc., please speak to your team of professional counsellors for assistance:


My Family is facing financial difficulties due to Covid-19, can I request for a discount considering my situation?

You may apply for the APU Covid-19 Hardship Fund which is available through this link: http://www.apu.edu.my/apu-covid-19-hardship-fund 


If you in need of urgent assistance, please reach out to us via our Emergency Hotlines or contact covid-response@staffemail.apu.edu.my.
 
Please click HERE to view the Emergency Contacts and Guidelines.

NATIONAL RECOVERY PLAN (NRP PHASE 2)

Which state is under the National Recovery Plan Phase 2?

Wilayah Persekutuan Kuala Lumpur, Selangor, Wilayah Persekutuan Putrajaya, Kelantan, Terengganu, Pahang, Perak, Pulau Pinang, Sabah and Melaka are under NRP Phase 2.


KL-Selangor is under the Phase 2 of the National Recovery Plan. What does this mean?

KL-Selangor is currently under the National Recovery Plan (NRP Phase 2) until further notice. Based on the Ministry of Higher Education’s (MOHE) guidelines applicable during this phase, APU reaffirms its commitment to provide the best possible services without any disruptions, to its student community.

Teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning) from 15th October 2021 onwards in stages as part of the NRP Phase 2. Only fully vaccinated students, staff, workers and visitors will be permitted to enter the campus. We are excited to be able to welcome the APU community back to campus and all measures have and will continue to be taken to ensure that the campus remains safe for everyone.

We will announce further details on the phases of our reopening plan as soon as possible after the official announcement and detailed SOPs are issued by the Ministry of Higher Education. Meanwhile, should you require any further information, you may contact us at covid-response@apu.edu.my.

Fully Vaccinated means:

  • For those who received two dose vaccines (Pfizer, AstraZaneca, Sinovac), 14 days have passed after the second dose.
  • For those who received single-dose vaccines (Johnson & Johnson, CanSino), 28 days have passed after their one dose.

Where can I get my daily essentials? Can I still order delivery for food?

This is a National Recovery Plan (NRP Phase 2) which means that the government is working to restore the current state and economy of the country with the opening of several sectors, commercial activity and easing some of the SOP imposed previously. 

However, this does not affect daily essentials including food and beverages, groceries and healthcare, for which outlets remain open during the NRP Phase 2, including for delivery services. Should you visit any retail outlet to purchase essential items, you are advised to adhere to social distancing and other Standard Operating Procedures (SOP) that are in place as any non-compliance will result in fines by the authorities. 

Delivery and take-away are allowed. Dine-in option at selected food outlet will be permitted only for individual who are fully vaccinated with strict adherence to the SOP that are in place.

Fully Vaccinated means:

  • For those who received two dose vaccines (Pfizer, AstraZaneca, Sinovac), 14 days have passed after the second dose.
  • For those who received single dose vaccines (Johnson & Johnson, CanSino), 28 days have passed after their one dose.

Can I travel to Cheras / PJ / other areas of Klang Valley during Phase 2 of the NRP?

Under the NRP Phase 2, Interstate travel remains restricted, but travelling between districts is allowed. Those in NPR phase 2 areas should limit their movement unless emergency. Residents are not encouraged to leave their homes except for emergency purposes or to purchase necessities. Full vehicle capacity (as per seating capacity of vehicle) is now allowed provided all passengers are fully vaccinated. The 10KM travel radius restriction has also been lifted though the interdistrict and interstate travel ban still applies. You are also expected to adhere to social distancing and other Standard Operating Procedures (SOP) that are in place.


Are we allowed to have social gatherings with our friends during Phase 2 of the NRP?

Do not participate in any social gatherings such as festival, birthday parties, and any other social events even to visit your friends or relatives, or travel in groups. These are offences under the NRP Phase 2 regulations, and the authorities are empowered to impose fines or imprisonment should you be found to be not in compliance. Do stay indoors and stay safe. 


Is it necessary to be vaccinated in order to enter campus when the campus is open from 15th October 2021 onwards?

ONLY FULLY VACCINATED STUDENTS, STAFF, WORKERS AND VISITORS WILL BE PERMITTED TO ENTER THE CAMPUS. 

In line with guidelines issued by MKN for all premises nationwide, the definition of full vaccination is as follows:

a. For those who are on the two-dose vaccines (eg. Pfizer, AstraZeneca, Sinovac), full vaccination is considered achieved 14 days after receiving the second dose.

b. For those who are on the single-dose vaccines (eg. Johnson&Johnson, Cansino), full vaccination is considered achieved 28 days after receiving the dose.

(Your Vaccination Status is displayed in your Mysejahtera App – this is the only evidence of Full Vaccination that is recognised under MKN guidelines and we will only refer to this to allow entry into the campus. NO EXCEPTIONS ARE ALLOWED BY MKN)

APU strongly urge all students, staff, and faculty members to get vaccinated as soon as possible. Vaccination is our best protection and defense against the COVID-19 virus, as well as the most effective way to curb the spread of the virus. 

In this regard, please do not miss your vaccination appointments when you receive them. Should you have not received, or had missed your appointment, you may walk in to the closest Vaccination Centre (PPV). As we look forward to moving beyond this recovery phase, it is important that we all do our part to emerge stronger together.

*Students who cannot be vaccinated due to health reasons must provide relevant health evidence to us for coordination.


I want to return to campus for face-to-face study, but I have not received my vaccination yet, what should I do?

We advise all individuals who have not yet achieved full vaccination status to ensure that you take the necessary steps to complete your vaccination soonest possible. this means:

a. If you have not received your first dose, or have not received an appointment for your first dose, you should walk in to the nearest Vaccination Centre (PPV) with your Student ID Card/Virtual Student ID on the APSpace or your APU Admission Offer Letter. The Higher Education Ministry has made special arrangements with the Ministry of Health to facilitate all students.

*Note that the above is presently only available for students who are 18 years of age and above.

b. If you have received your first dose, please ensure that you do not miss your appointment for your second dose. Please contact the JKJAV HelpDesk via the MySejahtera App or from https://vaksincovid.gov.my if you have not received your appointment for your second dose or for any other related issues.


Can I register for Vaccination if I am below 18 years old (Local and International Students)?

The authorities had recently announced that for students who are below 18 years of age, they can walk-in to any of the vaccination centres (PPV) offering Pfizer vaccination throughout the country.

Documents required:

  • NRIC/Passport
  • APU Admission Offer Letter OR APU Student ID Card/Virtual Student ID

Students below 18 years old in the Klang Valley can get the Pfizer vaccination at the following PPV (9 am to 6 pm):

W.P Kuala Lumpur:

  • Axiata Arena, Bukit Jalil (applicable for students who were born in the year 2003 ONLY)
  • Universiti Malaya (UM)

Selangor:

  • Multimedia University (MMU), Cyberjaya (applicable for students who were born in the year 2003 & 2004)
  • Dewan Sivik MBPJ
  • Bangi Avenue Conventional Centre
  • Hospital Orang Asli Gombak (HOAG)
  • UniIKL British Malaysia Institute Centre
  • Dewan Kompleks Sukan, Majlis Perbandaran Kuala Langat
  • Stadium Tertutup Kuala Selangor

Click here to view the complete List of Vaccination Centre (PPV) for under 18 years old and their CLOSING DATE : Senarai PPV Vaksinasi Remaja untuk PS (thestar.com.my)

Students below 18 years old, MUST BE ACCOMPANIED BY A PARENT, guardian or any adult to sign for the vaccination.

*Students who cannot be vaccinated due to health reasons must provide relevant health evidence to us for coordination.

Please read the full news here:
https://www.thestar.com.my/news/nation/2021/09/21/vaccination-walk-ins-for-teenagers-to-begin-nationwide-on-thursday-sept-23

Should you require any further information, you may contact us at covid-response@apu.edu.my.


I am below 18 years old and would like to get vaccinated, but my parents/guardians are not Klang Velley, what should I do?
 
For outstation students or international students who are in the Klang Valley where you do not stay with your parent/guardian, you will need to be accompanied by the university staff to be your guardian to sign the consent form for your vaccination, please follow the following process:
 
1. Fill up your particular details in the form below:
 
2. Get your parent/guardian to sign the letter of consent & authorisation for the university staff to be the guardian for vaccination.
 
Click below to download parent/guardian consent letter for vaccination:
 
3. You will be contacted to meet at APU on the date/time to depart to the PPV. Bring along a copy of your parent/guardian consent letter, NRIC/Passport, APU offer letter/Student ID card 
 
Should you require any further information, you may contact us at covid-response@apu.edu.my

I have registered for the Vaccination Appointment via APU, when and how will I be informed of my appointment date?

Students who have opted for Covid-19 vaccination through arrangements by APU, please check your MySejahtera App regularly to check for your appointments as some appear in the morning for the same day.  

If you have not received your first dose, or have not received an appointment for your first dose, Malaysian student can walk in to the nearest Vaccination Centre (PPV) with your Student ID Card/Virtual Student ID on the APSpace or your APU Admission Offer Letter. The Higher Education Ministry has made special arrangements with the Ministry of Health to facilitate all students.

* Note that the above is presently only available for students who are 18 years of age and above.


Where can I find the list of Vaccination Centre (PPV) that accept walk-ins in KL & Selangor?

Those who wish to walk in to get the vaccine at vaccination centers (PPV) are advised to do so before the CLOSING DATE in September 2021 as below:
 
30 September 2021:
1. PPV Stadium Tertutup, Kuala Selangor
2. PPV Kompleks Sukan Majlis Perbandaran Kuala Langat, Selangor
3. PPV Dewan Sivik MBPJ, Selangor
 
Individuals who miss second dose injection can go to any of the PPVs listed above that are close to their residence. If the PPV does not offer a vaccine of the same type as their 1st dose, they will be referred to another PPV.
 
Walk-ins are based on a first-come-first-serve basis depending on the capacity in the PPV. Walk-in individuals will be placed under a waiting list and may be asked to return the next day if the vaccine supply on that day has run out.
 
For more information, you can search for the nearest PPV here: https://www.vaksincovid.gov.my/ppv/
 

As the campus is opening on 15th October 2021 onwards, what should we do if we are still currently in our home country? When should we return to the campus?

Student will be informed of their return in stages. However, Teaching and Learning will be conducted in Hybrid mode (face to face and online) until further notice. Meanwhile, should you require any further information, you may contact us at covid-response@apu.edu.my.


I am fully vaccinated in my home country, what are the procedures for me to prove my vaccination in Malaysia?

Foreign vaccine recipients need to get local inoculation certificate. Those who were vaccinated abroad and who want to get a digital vaccination certificate through the Mysejahtera application, they need to lodge a report at the District Health Office. 

 
Read media announcement 
 
Procedure to lodge a report to the District Health Office to get digital certificate through MySejahtera application:
 
For those residing/staying in Kuala Lumpur
Email to vaksincpklp@gmail.com the following documents/information to the Health District Office:
a. Screenshot of your MySejahtera profile.
b. Copy of vaccination certificate done in your home country.
c. Copy of passport.
d. Local telephone number.
Enquires via telephone during office hours can be done at +60322687301 
 
For those residing/staying in Bukit Jalil & Cheras district
Email to vaksincovid19cheras@gmail.com the following documents/information to the Health District Office:
a. Screenshot of your MySejahtera profile.
b. Copy of vaccination certificate done in your home country.
c. Copy of passport.
d. Local telephone number.
Alternatively, please Click on the link below to complete the form & upload the above documents/information: https://forms.gle/d5Bk7gWtVJgcuT1D6
 
Note: This link belongs to Cheras Health District Office & if you are using this form to apply, your information shall be processed by Cheras Health District Office. 
Enquires via telephone during office hours can be done at +60391320020  
 
Cheras District Health Office address:
Jalan Yaacob Latif, 
Bandar Tun Razak, 
56100 Cheras, 
Wilayah Persekutuan Kuala Lumpur
 
Should you require any further information, you may contact us at covid-response@apu.edu.my.
 
PRECAUTIONARY MEASURES

(For Parents) What measures are in place for safety of our children during the NRP Phase 2 if they are staying in KL?

Students are advised to stay at their accommodation units, practice good personal hygiene and maintain social distancing, and avoid visiting crowded places. In APIIT & APU, comprehensive sanitisation is regularly performed and all precautionary measures are taken to prevent any occurrences of the COVID-19 infection on our campuses. These measures have helped us in ensuring zero cases of COVID-19 infections on our campus ever since the outbreak of the pandemic in January 2020. Students are also provided with regular health advisories to remind them to avoid mass gatherings, outdoor activities and to maintain strong personal hygiene at all times.

Only bursary services are operational during certain hours and students staying in university-arranged accommodation are still provided with necessary support via online appointments whenever required. However, our operational teams are on Campus to ensure necessary support is provided to our students.


What happens if there is a case of COVID-19 at APU?

We have an Emergency Response Team & procedures to handle such a situation. This has been in place for COVID-19 since the end of January 2020. We continue to practice strict sanitisation procedures across the campus facilities to contain infection and to ensure that our student & staff community are adequately protected. There have been no cases of COVID-19 at APU.

CAMPUS SERVICES & FACILITIES

What essential services are still operating in APU during NRP Phase 2?

Face-to-face Administrative Services, Visa Services, Bursary & Students Services will reopen in stages from 15th October 2021 onwards as part of the NRP Phase 2 until further notice. However, full virtual support and advice is available for all students through online channels. You may reach us via the Virtual Helpdesk emails below:


When will the library reopen again? What will happen to the books borrowed from the library?

In view of the current circumstances related to the Covid-19 outbreak & in compliance with the government’s recent announcement, APU library operating hours will be from 8.30am to 6pm starting from 18th October 2021.

All books borrowed will be entitled for a longer borrowing duration and will have to be returned by 29th October 2021.

We encourage library patrons to fully utilise our online library resources which are accessible through our library website here.

If you have any question pertaining to library services, please contact us through Library Helpdesk and we will do our best to assist you.

Kindly follow the SOP strictly (especially physical distancing, the use of face masks, and limiting movements) set by the government when you visit us to ensure that everyone stays safe.


Can I come to the campus to collect my parcel from the POPBOX?

You can come to collect your parcel in the POPBOX once the campus is reopened from 15th October 2021 onwards in stages. All measurements will continue to be in place to ensure that the campus remains safe for everyone.


I'm staying on-campus. Is the cafeteria still open for take away?

Yes. The Campus Convenience Store and Cafes will remain operational during the NRP Phase 2 period. Cafes will be operational for take away and dine-in (only for fully vaccinated individual).


Can I come to the campus to use the facilities such as the Computing Labs, Engineering Labs to do my assignments?

Campus facilities will be reopened from 15th October 2021 onwards in stages. All measurements will continue to be taken to ensure that the campus remains safe for everyone.  


Can I come to the campus to pay my tuition fees?

We strongly encourage students to perform financial transactions via online transfer. If it is essential for you to come to the campus, please make an appointment via this form at least 48 hours before your visit: http://www.apu.edu.my/explore-apu/contact-us. Also, please take note that the bursary is only open from 10.00 am to 2:00 pm during NRP Phase 2. You may make the payment via the account stated as below:

A/C Name: ASIA PACIFIC UNIVERSITY SDN BHD
Bank: MALAYAN BANKING BERHAD

Address

:

Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD

:

714413000532 (If paying in USD)

Account No in RM

:

514413-500658 (If paying in RM)

Swift Code

:

MBBEMYKL

Please send us the scanned copy for your transfer details for verification at bursary@apu.edu.my.

Please do check other payment options including Flywire at http://www.apu.edu.my/life-apu/student-services/apu-apiit-bursary-details


Can we take the APU bus to go to the LRT and Accommodation? 

APU shuttle buses will not be operational during NRP Phase 2. Please avoid going out as far as possible as the authorities will be making their rounds to check on this regularly, so please do comply with this at all times during this phase.


What if I face any technical issues while having my online classes?

We understand how important the Digital Ecosystem including Teams and APSpace are for keeping you connected with APU and in your daily life. To help maximise your experience, please contact the Virtual Help centre via email at assist@apu.edu.my  to get the help you need with technical and applications support.

A helpdesk ticket will be created spontaneously whenever you email assist@apu.edu.my. You may check the helpdesk status or add comments/respond to your existing ticket. If we need to guide you through remotely – including screen sharing – you will receive a Microsoft Teams call or telephone call from our support team.


I’m feeling homesick and got depressed while dealing in this pandemic alone with no one by my side. Is there anyone that I can speak to about my mental health?

We continue to provide Mental Health support through Personal e-Counselling to all students during this phase. If you need to talk about your Fear, Anxiety, Stress, Confusion, Isolation, Uncertainty, Depression etc., please speak to your team of professional counsellors for assistance:

They are also contactable via Microsoft Teams from Monday to Friday (8.30am to 6.00pm) or you may also visit APU & APIIT COVID-19 Student Advisories & Support Channel on Microsoft Teams: https://bit.ly/3d3UoQb

ACCOMMODATION

What is the advice for students staying in APU accommodations?

During the NRP Phase 2, you are advised to stay in your accommodation units and limit your travels for purchasing essentials only. As per our previous health advisories, we advise all students on the below:

  • On-Campus Cafes will be operational for take away and dine-in (only for fully vaccinated individual). Convenience Store and Cafes will close at 8pm daily. We therefore encourage you to make your purchases at least 15 minutes earlier.
  • There is no need to resort to any panic buying to stock up on groceries as food items will be available throughout NRP Phase 2 period from the usual retail outlets.
  • Please avoid leaving the campus and your accommodation unless it is absolutely very essential.
  • Clinic Oceana @ APU campus will be opened as usual from Mon-Fri between 9.00am to 5.00pm, throughout this period, except public holidays.
  • Individual, non-contact sports and recreational activities with physical distancing are allowed in outdoor areas from 6am - 10pm. Examples includes jogging, cycling and exercising with physical distancing within the neighborhood area.
  • Please observe the SOPs including the wearing of face masks at ALL times outside your unit, physical distancing, frequent sanitising and hand washing in our fight against this infectious disease, to curb and to eliminate its spread. The use of double-masking is strongly encouraged by our Health authorities to further reduce the risk of infection, particularly when you are in public locations such as shops and other retail outlets.
  • Do not participate in any social gatherings even to visit your friends or relatives, or travel in groups. These are offences under the NRP Phase 2 regulations, and the authorities are empowered to impose fines or imprisonment should you be found to be not in compliance. Do stay indoors and stay safe. 
  • APU buses will not be operational throughout the NRP Phase 2. Please avoid going out as far as possible as the authorities will be making their rounds to check on this regularly, so please do comply with this at all times during the NRP Phase 2. 
  • You may be questioned by the authorities on the purpose of your travels. Kindly be cautious and take good precautions at all times.
  • Do reach out to your accommodation wardens should you require any assistance.

Can my parents come and visit me in my accommodation during the NRP Phase 2?

Your parent can visit you in your accommodation only if you are a Malaysian citizen under 18 years old.  However, due to the SOP that is in place, your parents are required to obtain a Travel Permit Letter from PDRM before traveling and are fully vaccinated*.

Fully Vaccinated means:

  • For those who received two dose vaccines (Pfizer, AstraZaneca, Sinovac), 14 days have passed after the second dose.
  • For those who received single dose vaccines (Johnson & Johnson, CanSino), 28 days have passed after their one dose.

I want to check out from my accommodation during the NRP Phase 2 as I want to travel back to my home country. How can I do so?

If you are going back to your home country, you are required to provide a copy of your air ticket to rsvp@apu.edu.my. Our warden will assist you in your check-out process. You must do a Covid-19 PCR test before you travel and meet all other travel requirements imposed by your airline and the regulations pertaining to border control of your home country.


Will there be cleaners around during the NRP Phase 2?

Due to the implementation of the NRP Phase 2, there might be some disruption in cleaning services. However, we are trying our best to ensure no disruption.

We will also request your cooperation to undertake to clean your accommodation units regularly, especially take care of the common and shared areas that are normally cleaned by our contractors.

However, if you require any further assistance, please do not hesitate to contact our accommodation wardens and we will try our best to assist.


Who can I contact if I face issues on Wi-Fi / Internet?

You may contact our Virtual Help Centre at 03-8992 5050 (Mondays to Fridays, 9:00am to 5:00pm) or e-mail to assist@apu.edu.my to get the help you need with technical and applications support.


Will the Maintenance Team be around to help in repair works?

The maintenance team is available during this period, but this is subjected to any restrictions on travel by authorities during the NRP Phase 2. As some of the shops are closed, the availability of some spare parts for repair might be affected until the end of the NRP Phase 2. However, every effort will be taken to minimise any disruption or discomfort. If you require any further assistance, please do not hesitate to contact your accommodation wardens and we will try our best to assist.


How do I pay my rental fees during the NRP Phase 2?

You can arrange for Telegraphic Transfer or online payment to the bank account below:

A/C Name: ASIA PACIFIC UNIVERSITY SDN BHD 
Bank: MALAYAN BANKING BERHAD

Address

:

Lot No. G-1 & G-2, Ground Floor,
Support Service Building, Technology Park Malaysia
Bukit Jalil, Kuala Lumpur, 57000, Malaysia

Account No in USD

:

714413000532 (If paying in USD)

Account No in RM

:

514413-500658 (If paying in RM)

Swift Code

:

MBBEMYKL

A/C Name

:

ASIA PACIFIC UNIVERSITY SDN BHD

Please send us the scanned copy for your transfer details for verification at bursary@apu.edu.my.


Is the convenience store open for on-campus accommodation students?

Yes, the convenience shop will close at 8pm daily. We therefore encourage you to make your purchases at least 15 minutes before the closing time.


I don’t have enough coins for the self-service washing machine to do my laundry. Who should I contact?

We’re pleased to announce that we have developed a new coinless solution for our laundry facilities at APU starting 1st July 2021. The new transition is simple, you will need to use your APCard to pay for washing and drying at the laundry kiosk. Charges remain the same as before. The laundry kiosk is another effort by APU in providing you with cashless transactions on campus and keeping you safer and reduced physical contact. You can contact the accommodation wardens for assistance.

Important Note: Please determine “extra time” before making payment for the dryer. If you choose to add minutes later, the charges will be for a full cycle regardless of duration required. So, if you think a heavy blanket may require extra 5 mins, add that duration before making the payment.


Are we allowed to perform prayers in the house of worship during this period of time?

Solat for Muslims and religious activities for Non-Muslims who are fully vaccinated* will be allowed their respective religious houses. They will be required to verify their vaccination status by presenting their digital vaccination certificate to the relevant authorities at the religious house they are visiting.

Fully Vaccinated means:

  • For those who received two dose vaccines (Pfizer, AstraZaneca, Sinovac), 14 days have passed after the second dose.
  • For those who received single dose vaccines (Johnson & Johnson, CanSino), 28 days have passed after their one dose.

Are we able to go out after 10pm?

Based on Government instructions, you are strictly restricted to be outside after 10pm. Please stay at your room.


Who will take care of my safety and welfare during this NRP Phase 2 period?

You may contact your accommodation wardens. Their contact numbers are listed as below:

On-Campus Accommodations
Ms. Chelvi  (+6 016-9953850)
Ms. Hayma (+6 019-3618608)
Endah Promenade
Mr. Saljit (+6 0192210302) 
Ms. Niki  (+6 012-5820407)
Fortune Park
Mr. Teong   (+6 012-2628718)
Mr. Amalraj (+6 016-5916478)
Satellite
Mr. Jatararas (+6 019-3640433)
Ms. Kala (+6 017-7998595)

You may also contact us at rsvp@apu.edu.my.  or get in touch with us via Microsoft Teams: https://bit.ly/3d3UoQb

ACADEMIC MATTERS & DIGITAL LEARNING

Please CLICK HERE to read the guideline on Digital Learning

Please CLICK HERE to get some tips on Effective Digital Learning

When will the classes resume on campus?

Teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning) from 15th October 2021 in stages as part of the NRP Phase 2. Only fully vaccinated students, staff, workers and visitors will be permitted to enter the campus. We are excited to be able to welcome the APU community back to campus and all measures have and will continue to be taken to ensure that the campus remains safe for everyone.

We will announce further details on the phases of our reopening plan as soon as possible after the official announcement and detailed SOPs are issued by the Ministry of Higher Education. Meanwhile, should you require any further information, you may contact us at covid-response@apu.edu.my.


Are students who are fully vaccinated compulsory to join classes on campus? Or students can continue to study online?

Students are allowed to study via Online Mode until further notice as teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning) from October 2021 in stages as part of the NRP Phase 2.


I am an international student in my home country now and my country currently has a travel ban, how can I join my classes when the campus is open?

Student will be informed of their return in stages. However, Teaching and Learning will be conducted in Hybrid mode (face to face and online) until further notice. Meanwhile, should you require any further information, you may contact us at covid-response@apu.edu.my.


Do I still have option to attend only online classes?
 
Yes, teaching and learning will be conducted in Hybrid mode (Face-to-Face and Online learning) until further notice.


How will Digital Learning be conducted? Which applications will be used?

We are using Microsoft Teams for classes and collaboration, and the APU Moodle (accessible through the APSPace) as part of our Digital Learning delivery.

Please click HERE to view the guidelines.


How should I setup my devices to be able to use Digital Learning?

Please click HERE to view the guidelines. 


I am in my home country, which is currently behind Malaysian time. How do I attend the Digital Learning session?

Classes will be carried out as per Malaysian time zone (GMT +8). You are required to attend the sessions based on the above time zone and in line with your timetable. If you are unable to login during Malaysian time, you may also view the Stream as a recording which your module Lecturer will upload in due course in your Microsoft Teams Group or inside your Class folder in Moodle. You can also consult your lecturer via Teams on any lesson clarifications.

Please click HERE to view the guidelines on Digital Learning. 


I am a part-time Masters student. Will my classes also be conducted on the Digital Learning platform?

Yes all Part-time Postgraduate modules will be delivered fully online in accordance with directives issued by the Government.

Please click HERE to view the guidelines on Digital Learning. 


I am facing some issues with my APSpace and Digital Learning. Who should I contact? 

You may contact our Virtual Help Centre via email at assist@apu.edu.my to get the help you need with technical and applications support including Office365 @ APU, APKey, APSpace and Digital Learning. A helpdesk ticket will be created spontaneously whenever you email assist@apu.edu.my.  Alternatively, you may contact our Virtual Help Centre at 03-8992 5050 (Mondays to Fridays, 9:00am to 6:00pm) to assist you to perform a simple diagnosis or creating a helpdesk ticket for you.

Meanwhile, if you have any questions, do visit the Knowledge Base to find the answers you may need at  APU's Knowledge Base. The Knowledge Base is your first stop for accessing all our best tips and tricks as well as answers to your most pressing questions.


How do I check status of my helpdesk request?

After creating a helpdesk ticket, you should receive an email from our Virtual Help Centre system confirming the case has been opened and we will get back to you with a response as soon as possible. Additional email notifications should contain links to view the issue on the web. Further details and FAQ's can be found HERE


What if my internet connection is slow? How do I access Digital Learning?

If the internet connection is slow or intermittent, please do communicate directly with your lecturer. All lesson materials including recordings of lectures, are available on Moodle. Your lecturer can be consulted on any lesson clarifications. It is also advisable to upgrade your internet data/broadband/WIFI package to ensure that you are able to benefit fully from Digital Learning.


How would my attendance be taken if I did not login using Malaysian time?

Your attendance for the Class may be taken via Moodle after the Live Stream when you open the Class Folder and watch the Recorded Stream.


I was online during the lecture / tutorial, but my lecturer had marked me as absent. What should I do?

Please communicate with your lecturer on this via e-mail / Microsoft Teams. To help you with attendance, it would be good to engage during the online session by posting on the chat box.


Is this Digital Learning a temporary measure during this period only? What if the NRP Phase 2 period is over, APU had resumed face-to-face learning but I am still overseas and unable to travel out. Will this Digital Learning continue for us?

The Online Remote or Digital Learning is a temporary mode of delivery during this period. If you are unable to return to APU, the lecturer will still continue to upload all teaching materials on to Moodle and you may consult your lecturer for any lesson clarifications. The Digital Learning will continue until face-to-face learning resumes when most international students return to Malaysia. We expected digital learning with hybrid mode when allowed (for those who are in the country) to continue until December 2021.


At the end of the Semester, how would the Examinations be conducted? Through online?

Assessments and exams will be conducted online. You will be advised by your lecturers.


If I am having classes through Digital Learning, what will happen to my class tests and exams?

For existing cohorts that had started remote teaching and learning, all assessments (final exam, class test and quiz etc.) for the on-going semester will continue to be conducted ONLINE.


How do we do our group assignments since my classmates are not with me?

You are encouraged to carry out the discussions via Microsoft Teams and to refer to your lecturers on how to complete the group assignment.

ACADEMIC MATTERS - INTERNSHIPS

Do I still need to go to work?

Kindly refer to your employers on the latest Standard Operating Procedures (SOP) as practiced by the company, as this would depend on individual employers and approvals from the Government to operate.


What if my company has decided to discontinue / suspend my internship?

Please request a letter of "Internship Discontinuation" from the company and keep your internship supervisor and Internship Coordinator informed. Take the necessary steps to stay at home; the university will advise you on the next course of action.


What happens if I am not well / develop symptoms of COVID-19 during internship?

Please keep your company, your internship supervisor and Internship Coordinator informed. Seek immediate medical attention. If a self-quarantine/isolation is required, kindly follow the instructions of medical personnel and keep us informed.


I don't feel safe doing my internship now. Can I postpone my internship?

Postponing your internship may result in postponement of completion of your programme of study and delaying your graduation. For international students, this may affect your Student Visas which may not be extended by Malaysian Immigration. As such, postponement is discouraged. However, should this be unavoidable, please communicate with your Head of School and Internship Coordinator for guidance.

Your Internship Coordinators can suggest you Alternative Case Study option with below criteria:

  • Applicable to New internship start dates.
  • Existing students in their internship window/period but are struggling to find placement.
  • Students who are in internship now BUT placement cancelled or do not cover/fulfill the full 16 weeks.

I am unable to find an internship during this situation and my internship is starting soon. What should I do?

Your Internship Coordinators can suggest you Alternative Case Study option with below criteria:

  • Applicable to New internship start dates.
  • Existing students in their internship window/period but are struggling to find placement.
  • Students who are in internship now BUT placement cancelled or do not cover/fulfill the full 16 weeks.

Please contact your Internship Coordinator.


Will assistance for Internship and Job Placements continue to be provided during the NRP Phase 2?

The University’s Career Services unit will continue to support you in addressing your Internship and Job Placement needs online through the APLink Portal. Please contact Career Services as per the details below:

ACADEMIC MATTERS - ASSIGNMENTS, ASSESSMENTS & EXAMS


Will the semester duration still remain the same?

There is no change to the semester duration as all teaching and learning will be conducted online.

Who can I contact if I have any issue with my alternative assessments?

You may email us at admin@apu.edu.my for assistance.


My assignment / FYP submission due dates are on this week / next week / next 2 weeks. What should I do?

Based on the advise by your Lecturer / Supervisor, you may submit your Assignment/Final year Project through Moodle. Please liaise with your lecturer / supervisor on the submission.


Who should I contact if I need to register for any referrals?

You may email to admin@apu.edu.my to register for your referral exam, assignment, class test and other referral related matters.


My semester has already started last week / recently, but I had not started attending classes as I was still in my country due to travel bans. What will happen to the missed attendance over the past few weeks?

You are highly encouraged to continue your learning activities via Online Digital Learning (ODL). Please submit a copy of your passport with exit/entry stamp to admin@apu.edu.my for us to update your attendance records.

VISA & IMMIGRATION MATTERS

I am currently overseas / in Malaysia and my visa is expiring in the next few weeks. What should I do?

Kindly email us at visa@apu.edu.my with your Full Name, Passport No. and Visa Expiry Date so that our team can advise you on the next course of action. There may be a need for you to submit the visa renewal application online. Below are the documents needed:

  • Scanned copy of every page of your passport (including blank pages)
  • Passport size photo (white background)
  • Payment of visa renewal fees (this will be advised by our Visa team)

Who can I contact if I have an urgent query pertaining to my visa issues?

Please email to visa@apu.edu.my. You may also check out further details on visa  related matters at the following link  https://apiit.atlassian.net/wiki/spaces/VISA


I received notification from the University that EMGS has requested my passport for endorsement.  However, I am not in Malaysia.  Can I courier my passport to my friend in Malaysia?

No. Passports must not be couriered as it is against the law to do so. You can only get endorsements when you are physically in Malaysia. Please contact our team at visa@apu.edu.my


I have cancelled my student visa or applied for a Special Pass, but am unable to go back to my home country as there is no flight available due to COVID-19 situation. What should I do?

Please provide all evidence and supporting documentation (i.e.: letter from embassy (flight cancellation details).  We can check with Immigration Department of Malaysia (JIM) as soon as NRP Phase 2 is lifted and revert to you.

TRAVEL


Students’ movement back to campuses

Peninsula Malaysia 
  • Must obtain permission letters from APU.

Sabah, Sarawak and Labuan

  • Must obtain permission letters from APU.
  • Must follow the SOPs of the respective state government, such as quarantine and taking the RT/PCR swab test (provided for free in government clinics). 
  • Must obtain permission letters to cross states from the Royal Malaysian Police Force.
If you need any clarification or assistance, please contact us at admin@apu.edu.my

What kind of transportation can we use to travel back to campus?

Students can use these 3 travel methods, namely:
 
I. Using own vehicle.
II. Sent by fully vaccinated parents or guardians.
III. Air travel.

Are students traveling in own vehicle allowed to share rides back to campus?

Students are permitted to share vehicles based on vehicle capacity as long as all students and passengers have completed the required vaccinations.

Will my travel expenses back to campus be covered by the University or Ministry of Higher Education?

All travel expenses back to the campus will be bound by student themselves.

As an international student, can I still travel back to my home country during this period?

Yes, you can still travel back to your home country. However, due to the NRP Phase 2 that is in place, you are required to request for an APU Reference Letter and obtain a Police Permit before travelling to the airport. Kindly email us at covid-response@apu.edu.my for further guidance and assistance.

You may download the Police Permit Form below:
https://www.rmp.gov.my/docs/default-source/Penerbitan/borang-permit-pergerakan-pkpb.pdf?sfvrsn=2


Can I travel back to my hometown in East or West Malaysia?

This travel permission permits ONE-WAY movement only, i.e. students travelling from campus to their respective hometown. Students are not allowed to travel for the purpose of visiting family members/relatives/friends residing in other districts/states.

Students may travel back to their respective hometowns via the following travelling mode:

(a) Driving own vehicle, with a maximum of 2 passengers in one vehicle – Both students must be from the same higher educational institution (safe bubble) returning to the same hometown. Students travelling using their own vehicles must obtain a permission letter from APU – click HERE

(b) No public transport (including Grab, taxi, or any form of hired vehicles) are allowed except for flights within Peninsula Malaysia, Labuan, Sabah and Sarawak.

(i) Students returning to Sabah/Sarawak/Labuan are required to undergo a compulsory PCR swab, THREE (3) days before their departure flight. Upon arriving at their flight destination, the students will need to be quarantined for the stipulated amount of time.

(ii) Parents/Guardians are NOT allowed to travel inter-district or inter-state for the purpose of picking up student(s) or collect belongings from campus.

NOTE: Submission of falsified or misleading information is an offence under Malaysian law and offender may be subjected to legal action by government authorities.

If you need any clarification or assistance, please contact us at admin@apu.edu.my


Are there any extra precautions that I need to know when returning back to East Malaysia?

Sarawak :

You're required to obtain a Reference Letter from APU Admin at least 7 days prior to your travel date and submit along your IC Copy and Flight Ticket in order to obtain police permit for travelling to the airport. Students returning to Sarawak are required to undergo a compulsory 3 Days Validity rt-PCR test prior to entering Sarawak:

Day 1: Take RT-PCR COVID-19 Sample.

Day 2: Awaiting Result and submit enterSarawak upon receiving Negative Results.

Day 3: Enter Sarawak.

Important Note:

  • Kindly print out and bring all documents along with your police permit to the airport. 
    • Negative COVID-19 RT-PCR Test Result
    • Flight Itinerary / Ticket
    • Copy of Identity Card
    • Police Permit
    • Reference Letter from APU
  • Permission to enter Sarawak are only given for those who are Fully Vaccinated (complete 2 Dose) and after 14 days from date of vaccination. Vaccination Digital Certificate must be presented.
  • Entry for those not vaccinated for Medical Reasons are to submit Medical Letter from Clinics/Hospitals as evidence. 

Quarantine Order will be in place and will be stipulated by the Ministry of Health Malaysia.

Sabah :

You're required to obtain a Reference Letter from APU at least 7 days prior to your travel date and obtain police permit for travelling to the airport. In addition, as required by the state government, you are required to undergo a COVID-19 swab test at least 3 days before travelling. You are only allowed to enter Sabah if you followed the following SOPs:

  • You’ve obtained the approval from PDRM for inter-state traveling. 
  • Received NEGATIVE within 3 days before travelling for your COVID-19 swab test (RT-PCR). 

Permission to enter Sabah are only given for those who are Fully Vaccinated (complete 2 Dose) and after 14 days from date of vaccination. Quarantine is not needed nor Covid-19 test is required during the stay in Sabah. Only self-monitoring is required using MySejahtera

Individuals who have not completed the vaccination are compulsory to undergo 10 days of quarantine at home and conduct RTK antigen test on the 8th day. Quarantine exemption is subject to risk assessment and approval by the Sabah state health department.

Please note that the guidelines above are as of 14th September 2021 and is subjected to any updates or revision as per the policy issued by the State Government. Should you require any further guidance, please contact us at covid-response@apu.edu.my.


I am a Malaysian citizen/ PR of Malaysia, currently oversea and is planning to return to Malaysia, what is the quarantine procedure when I return?

Malaysian citizens and non-Malaysian citizens (PR, Malaysia Second Home visa) returning home, will no longer be required to quarantine in a hotel. Instead, you will be allowed to quarantine at home for the stipulated amount of time by the Ministry of Health Malaysia.


What advice do you have for students planning to travel to Malaysia? Should we postpone our travel plans or still return to Malaysia?

International students may return to Malaysia during NRP Phase 2, subject to the Arrival and Quarantine Standard Operating Procedures (SOP) and approval from Immigration Malaysia together with Travel Authorisation and Quarantine booking. Please note that these are based on current Government SOPs and are subject to change without notice. If you wish to return to Malaysia, do get in touch with us via arrivals-control@apu.edu.my for our team to guide and assist you.

Guideline for Existing/Current Students:
https://www.apu.edu.my/sites/default/files/apu_intstudent_existingstudent_v5.5_17_nov_2021.pdf

Guideline for New Students:
https://www.apu.edu.my/sites/default/files/welcome-new_student_sop_v4.5_17_nov_2021.pdf


(Parent) Is it safe to stay in Malaysia or should I ask my child to return?

Yes, it is safe for your children to stay in Malaysia and we hope the situation will get better soon. They may still remain in Malaysia at their accommodation and should comply with all instructions issued by the University and the Government in relation to staying safe. With the pace of vaccinations being ramped up by the Government (which is also available free of charge to all international students), we are hopeful that the situation will improve over the next few weeks. Should you require any assistance/clarification, please do not hesitate to contact us at covid-response@apu.edu.my.


I am an existing international student. Can I return to Malaysia?

Yes. Students with existing valid Student Visas will be allowed to return to Malaysia. However, this will be subject to the latest Standard Operating Procedures (SOPs) that are in place with mandatory Immigration Approval and Travel Authorisation. Please click HERE to read the latest SOPs. We will share any changes in this as soon as is announced by the Malaysian Authorities.

Important notes:
  • All existing and new fully vaccinated international students may return to campus in stages, except for those from countries that are not allowed to enter Malaysia.
  • Students who are UK citizens, and could not enter Malaysia before, are allowed in.
  • Must be fully vaccinated and register with Education Malaysia Global Services (EMGS) first before getting permission to enter from the Malaysian Immigration Department.
  • Must take the RT/PCR swab test 72 hours before entering Malaysia.
  • Will need undergo Covid-19 screening and be quarantine at a designated location upon arrival. To do a Covid-19 test on the 10th day. If the quarantine is extended by another seven days, must do another test on the 18th day.
  • Must download MySejahtera and complete all information needed three days before arrival.
  • Complete all payments online through MySafe Travel or the MyQr app by MyEG. Payment slip must be presented at the international gateway.
  • Students are required to comply with the mandatory quarantine 14 days or 21 days upon arrival to Malaysia with or without vaccination. The quarantine period of 14 days might be extended to 21 days (7 days extension), depending on the risk assessment conducted on the students on the 14th day of the quarantine.
  • After quarantine, students can only return to campus under APU supervision.
  • Students may undergo compulsory quarantine at home or at a separate residence depending on the Health Ministry’s approval based on risk assessments of applications.
  • Not allowed to transit anywhere in Malaysia. They will first be quarantined at a designated location before heading to APU following the respective state governments’ SOPs.

You may also refer to our international student's arrival procedures here:

Guideline for Existing/Current Students:
https://www.apu.edu.my/sites/default/files/apu_intstudent_existingstudent_v5.5_17_nov_2021.pdf

Guideline for New Students:
https://www.apu.edu.my/sites/default/files/welcome-new_student_sop_v4.5_17_nov_2021.pdf


I am a new / current international student and wanted to enter to Malaysia for the purpose of study. Can I know what's the quarantine procedure if I am not vaccinated / half vaccinated / fully vaccinated when entering Malaysia? Will the quarantine be shortened or exempted when I am fully vaccinated?

Students are required to comply with the mandatory quarantine 14 days or 21 days upon arrival to Malaysia with or without vaccination. The quarantine period of 14 days might be extended to 21 days (7 days extension), depending on the risk assessment conducted on the students on the 14th day of the quarantine.

You are also required to undergo the RT-PCR Covid-19 Test three (3) days before travelling to Malaysia and is required to undergo second COVID-19 screening test at the arrival hall in the international airport entry point in Malaysia as well. 

You may also refer to our international student's arrival procedures here:

Guideline for Existing/Current Students:
https://www.apu.edu.my/sites/default/files/apu_intstudent_existingstudent_v5.5_17_nov_2021.pdf

Guideline for New Students:
https://www.apu.edu.my/sites/default/files/welcome-new_student_sop_v4.5_17_nov_2021.pdf